Ashni Sustainable Lamps - FAQ & Maintenance Guide
Frequently Asked Questions
1. What makes Ashni lamps sustainable?
Our lamps are crafted using eco-friendly materials and sustainable manufacturing processes. We prioritize environmental responsibility while maintaining high-quality standards, ensuring our products have minimal environmental impact throughout their lifecycle.
2. How long does delivery take?
We typically deliver within 8-10 days from the date of order confirmation. This timeframe allows us to carefully craft and quality-check each product before dispatch.
3. Do you deliver outside Bangalore?
Yes, we deliver pan-india and also ship internationally. Our delivery network ensures your Ashni lamp. reaches you safely, regardless of your location.
4. Can I customize the size of my lamp?
Absolutely! All our products can be customized in size to perfectly fit your space and requirements. Simply contact our team with your specific dimensions, and we'll create a lamp tailored to your needs.
5. Are Ashni lamps suitable for outdoor use?
Our lamps are specifically designed for indoor use only. They are crafted to enhance your interior spaces and are not weatherproofed for outdoor conditions.
6. How do I clean and maintain my Ashni lamp?
Cleaning is simple and requires minimal effort. Regular dusting with a soft, dry cloth is sufficient to keep your lamp looking pristine. Avoid using water or chemical cleaners to preserve the lamp's finish and materials.
7. What is your experience in the lamp manufacturing industry?
Ashni has been in the sustainable lamp manufacturing business for over 11 years. Our extensive experience ensures superior craftsmanship, reliable products, and excellent customer service.
8. Do you offer different designs and styles?
Yes, we offer a variety of designs and styles to complement different interior aesthetics. From modern minimalist to traditional designs, our collection caters to diverse preferences while maintaining our sustainability focus.
9. What if my lamp gets damaged during shipping?
We take great care in packaging our products for safe delivery. However, if your lamp arrives damaged, please contact us immediately with photos of the damage. We'll arrange for a replacement or repair at no additional cost to you.
10. How can I place a custom order?
To place a custom order, contact our team with your specific requirements including size, design preferences, and any special features. We'll provide you with a detailed quote and timeline for your customized lamp.
11. What warranty do you provide?
We stand behind the quality of our craftsmanship. Each Ashni lamp comes with a warranty that covers manufacturing defects. Please contact us for specific warranty terms and conditions.
12. Can I visit your showroom in Bangalore?
Yes, you're welcome to visit our Bangalore facility to see our lamps in person. Please contact us in advance to schedule an appointment and get our exact location details.
Regular Maintenance
- Dusting: Use a soft, dry microfiber cloth to gently dust your lamp weekly
- Avoid moisture: Keep your lamp away from humid areas and never use water for cleaning
- Check connections: Periodically inspect electrical connections for any loose fittings
- Bulb replacement: Use appropriate wattage bulbs as specified in your lamp’s documentation
Daily Handling
- Always use clean, dry hands when touching lamp surfaces
- Lift lamps by their base or sturdy frame, never by the shade
- Support larger pieces with both hands to distribute weight evenly
- Avoid placing lamps in high-traffic areas where they might get knocked over
- Keep lamps away from direct sunlight to prevent fading and material degradation
Regular Cleaning
- Dust weekly using a soft, dry microfiber cloth
- Use gentle, circular motions when cleaning to avoid scratching surfaces
- Clean spills immediately with a damp cloth, then dry thoroughly
- Vacuum fabric shades using the lowest setting with upholstery attachment
- Polish metal components monthly with eco-friendly cleaners
Deep Cleaning
- Disconnect power before any thorough cleaning
- Use mild, eco-friendly soap mixed with water for stubborn stains
- Test cleaning solutions on hidden areas first
- Clean one section at a time, drying immediately after each area
- Allow lamps to air dry completely before reconnecting power
Environmental Care
- Maintain consistent room temperature to prevent material expansion
- Keep humidity levels moderate to avoid warping or cracking
- Position lamps away from heat sources like radiators or fireplaces
- Rotate lamp positions occasionally to ensure even aging
- Store seasonal lamps in breathable covers, not plastic bags
Handling Precautions
- Never use harsh chemicals or abrasive cleaners
- Avoid excessive moisture on natural materials
- Handle delicate components with extra care
- Check connections and joints regularly for looseness
- Store cleaning supplies away from the lamps to prevent accidental damage
When to Contact Ashni Support
- Electrical issues that persist after basic troubleshooting
- Structural damage to the lamp base or shade
- Need for replacement parts
- Customization or modification requests
Care Tips for Longevity
- Position your lamp away from direct sunlight to prevent material degradation
- Avoid placing heavy objects on the lamp base
- Handle with care during relocation
- Store properly if not in use for extended periods
Contact Information
For repairs, maintenance queries, or any other assistance, please reach out to our customer support care@ashnistudio.com team. We're committed to ensuring your Ashni lamp continues to illuminate your space beautifully for years to come.
Thank you for choosing Ashni-lighting your world sustainably for over 11 years.
